CoreTrex Support Guide
Provides basic troubleshooting information for CoreTrex devices from TechTrex
CoreTrex Toubleshooting Guide
What is it?
The CoreTrex box is an external Credit Card processor system which allows for more efficient processing of credit card transactions than is afforded by the Wand Credit Card module alone. Because it has its own Internet connection it doesn’t require TSSock or BackOffice, but because it interfaces with the wand software and can process cards swiped on the integrated card reader, the Credit Card module must be installed.
Where is it used?
As of 12/30/05 it is being used by West Texas Foods in Texas and JMJ in Arizona.
What is its appearance?
It is a small black plastic cabinet about the size of a paperback book. The front of the case shows indicator lights. Lights showing are: Power, Internet, LAN, Status and Terminal. Corresponding to these on the back of the box are a power switch, a DC5volt power input, two RJ45 ports for LAN and Internet, and a Female DB9 port for connecting to a standalone card reader. If the integrated reader on the register is being used, the communication with the reader is over the LAN port. Also on the back is a power-switch.
Back and edge views of the CoreTrex box follow:
 
NOTE: Both the LAN and Internet port should be connected to the Router.
The CoreTrex box has a web interface which can be accessed through a browser such as Internet Explorer. Once connected to the site, the interface can be accessed through the following URL:
http://192.168.2.222
ID: admin
Passwd: techtrex
This is the login screen:
This web interface provides several configuration screens which can be checked for mistakes. The top of the screen has a row of tabs for accessing separate areas of the interface. Further, each of these areas has a column of subtabs at the left edge of the display for reaching deeper levels of screens:
Navigation
The tabs which will appear at the top of the screen are:
About tab
This provides contact information for TechTrex support as well as information on the version of the device. The version number should be
1.2.9 (or later)
If a problem cannot otherwise be solved, contact the TechTrex support staff.
Setup tab:Host subtab
If communication problems are encountered, check these settings. Settings here should be as follows:
Name: Vital Host
Primary Host: ssl2.vitalps.net port: 5003
Secondary Host: ssl2.vitalps.net port: 5003
SSL: enabled
Setup tab:Network subtab
If communication problems are encountered, check these settings. Addressing should be set to Dynamic. If it is set to Static, it’s possible that the site has a special addressing configuration. Check with Chris Jensen or Nick DeJager before changing it to Dynamic.
Settings here should be as follows:
IP Address: 192.168.2.222
Subnet Mask: 255.255.255.0
Gateway: use factory settings
DNS1: use factory settings
DNS2: use factory settings
Notice in the settings listed above that the CoreTrex box should have its addressing set to Static. This is so that it can communicate with the Wand equipment on the 192.168.2.0 subnet expecting to see the device at 192.168.2.222.
Also note that DHCP must be enabled on the site's router. DHCP should be disabled on the CoreTrex box itself.
Setup tab:LAN subtab
If communication problems are encountered, check these settings. Settings here should be as follows:
IP Address: 192.168.2.222
Start Address: use factory settings
End Address: use factory settings
Gateway: 10.0.0.2
Subnet Mask: 255.255.255.0
DNS: use factory settings
Lease time: 3600
DHCP Server: Disabled
Setup tab:Reboot subtab
Use this to reboot the TechTrex box.
Setup tab:Merchant subtab
This tab contains the drefault settings for the particular merchant.
Setup tab:ParamDN subtab
This tab allows for the recovery of the settings for Setup tab:Merchant subtab. They can be recovered by pressing the Download button.
Report tab
his The Report tab lists credit card transactions including refunds.
Report tab:Credit Detail subtab
This screen expands on the credit information supplied in the Report tab by adding authorization numbers and card numbers. Once batch processing of the transactions has been done, this data will be purged. This batch processing may be triggered through the Settlement tab.
Settlement tab
Click on the Settle button to do a batch processing of credit card transactions. As of 12/30/05, automatic batching of credit card transactions is not supported.
Logout tab
Use this to cleanly exit the web interface of the device.
Additionally, in order for the Credit Card module to route its processing through the TechTrex box, the Credit Card Setup screen in TSWand must be configured as follows:
Processor type: Coretrex
User Name: user1
Password: user1
Processor Web Address: http://192.168.2.222/ (notice the trailing slash)
Troubleshooting
When attempting any troubleshooting, login to the web interface of the device and take note of the version number of the version number of the firmware. This will appear in the About tab.
Settings in Merchant subtab are wrong.
The settings in the Merchant subtab can be recovered through the CoreTrex interface by going to the ParamDn subtab of the Setup tab and pressing the Download button. This data is fetched from servers at TechTrex.
Cannot process credit cards with Store & Forward
If Store & Forward is enabled (in Setup #4 of TSWand,) but no store & forward processing is occurring. Check the Credit Card Setup screen in TSWand. Verify the contents of the following fields:
Processor type: Coretrex
User Name: user1
Password: user1
Processor Web Address: http://192.168.2.222/ (notice the trailing slash)
Important: A signoff is required before changing the Store & Forward configuration.
Cannot login to TechTrex box via web interface
The CoreTrex box will only support one login session at a time for each of the usernames available (we are currently using admin and user1.) If someone else is logged in to the CoreTrex box from another computer using one of these usernames, that account will be inaccessible. If that user is no longer logged in, but the account is still stuck, it may be that the user did not logoff properly. In this case, go to the computer which had hosted the stuck session and login again with the same username then logout cleanly through the Logout tab. Once this has been done, the stuck account should be available again.
Testing Internet connectivity
- Check LAN and Internet status lights on the front of the case.
- If these are lit, but no connection is apparent, attempt to login to the device’s web interface with Internet Explorer at this URL: http://192.168.2.222
- If a login screen appears, then the LAN connectivity is good.
- If no login screen appears, the LAN connection may be bad. Check cables.
- To check connectivity with the Internet, login to the device with username: admin and password: techtrex.
- Go to Setup tab.
- Go to Reboot subtab.
- At the CoreTrex Restart screen, click on the Submit button.
- During the startup process, the TechTrex box will attempt to set its internal clock from a timeserver on the Internet. After rebooting, login again and switch to the About tab, if there is no Internet connectivity, the time will be set to Jan 1st of 2000. It may take a few moments to sync with the ntp server and return the correct time.
Credit card data is missing from Report tab
Once credit card information has been batch processed (through the Settlement tab) it will no longer appear in the Report tab.
This is not necessarily a problem. It may simply indicate that batch processing of credit card data has completed and this data has been purged.
Credit Card transactions are not batching automatically, as expected
At this time (12/30/05,) automatic batching of Credit card transactions is not supported.
Error messages:
Cannot create ActiveX control
In order to process credit cards, the registers must contain the following file: C:\WINDOWS\system32\msinet.ocx If this file isn’t there (or is a version older than 6.1.97.82 - dated 03/09/04,) the register will not be able to communicate with the CoreTrex box. This file is present on full versions of WindowsXP. Registers running the embedded version of WindowsXP or versions of Windows prior to XP will not have this file.
Unable to contact the CoreTrex box. Cannot accept Credit Cards at this time.
This indicates a connectivity issue on the LAN.
- Check the CoreTrex box’s power-supply and cabling.
- Check the addressing setup in the LAN subtab of the Setup tab and verify these settings:
- IP Address: 192.168.2.222
- Subnet Mask: 255.255.255.0
- Check the Credit Card Setup screen in TSWand and verify these settings:
- Processor type: Coretrex
- User Name: user1
- Password: user1
- Processor Web Address: http://192.168.2.222/ (notice the trailing slash)
Unable to contact the Internet. Cannot accept Credit Cards at this time.
This indicates a connectivity issue on the WAN.
1. Check cabling
2. Check the router.
Midstream disconnect from CoreTrex box. Please try again.
This error will appear when an initial communication with the CoreTrex box was successful, but subsequent communications were not.
1. Check cabling.
2. Check the router.
Credit Card Errors:
Denied – Expired Card
Not necessarily a hardware or software problem. This message indicates that a transaction was attempted with a credit card which has expired
Denied – Invalid Card
Not necessarily a hardware or software problem. This message indicates that a transaction was attempted using a stolen or stopped card. This may also appear with a damaged card. Try swiping the card again.
Denied
Not necessarily a hardware or software problem. When this message is encountered, check with the credit card provider for details on why it was denied. |
Vote/comment on this solution
Show History
